Refund policy

Return and Refund Policy

All sales made through Epic Sports are final.

Epic Sports does not accept returns, exchanges, or refunds for change of mind, personal preference, or ordering the wrong product, colour, model, size, or quantity.

Customers are responsible for carefully checking all product descriptions, colours, dimensions, specifications, quantities, and compatibility before confirming an order.

Non-Returnable Situations

We do not accept returns, exchanges, or refunds for:

Change of mind
Incorrect colour, model, size, or quantity selected by the customer
Products that are no longer wanted
Minor colour differences caused by lighting or screen settings
Products that have been used, assembled, installed, tested, or modified
Products damaged after delivery
Products damaged through misuse, improper storage, incorrect installation, or failure to follow instructions
Products with missing packaging, accessories, manuals, or parts
Special-order or personalised products
Clearance or final-sale products
Delivery charges

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery.

You must contact Epic Sports within 48 hours of receiving your order if the product:

Arrives damaged
Has a manufacturing defect
Is missing parts
Is different from the product ordered
Does not match the confirmed product description

You must provide:

Your order number
Clear photos and videos of the product
Photos of the original packaging
A clear explanation of the issue

After reviewing and confirming the claim, Epic Sports may provide an appropriate solution, including:

Replacement of the defective product or part
Repair, when applicable
Exchange for the correct product
Store credit
A refund only when repair, replacement, or another legally appropriate solution is unavailable

The solution will depend on the product, its condition, availability, and the nature of the issue.